Frequently Asked Questions

What are the mall's hours of operation? The mall is open from 10am – 9pm, Monday thru Saturday. Holiday hours may vary. Please contact stores directly for adjusted hours.Do you allow mall walking? Yes, the mall is open at 7:00 AM Monday-Saturday for mall walkers. Walking from Target to Marshalls is a 1/4 of a mile.How do I get to the mall? Is there public transportation nearby?For directions to the mall and information on public transportation, please visit our Directions page.Is parking free? Yes, all our parking is free, including our 5-level parking garage with over 1,700 spots.Is there accessible/disability parking? YesIs there EV charging available? Yes, in the parking lot near Whole Foods What stores and restaurants are in the mall? Please visit our Directory for a list of retailers. A map is also available for ease of navigation.Are there any sit-down dining options at the mall? Our dine-in restaurants include Ruth’s Chris Steak House, Tatte Bakery, Miller’s Ale House, Olive Garden, First Watch, Tacoria, Bluestone Lane, and Capon’s Burgers (coming soon). Please visit our Directory for a full list of eateries.What events are happening at the mall? Bergen Town Center prides itself on being a center for the community. Please visit our Events page for all the fun happenings at the mall.How do I find out about sales and promotions?Please visit our Sales page for our most up-to-date sales and promotions.How can I stay informed on mall happenings? Sign up for our newsletter (VIP) and follow us on Facebook and Instagram - @BergenTownCenterNJ - to stay in the know of all events, new store openings, and promotions.Is there a lost and found? Yes - please contact security at (201) 845-7999 if you have lost an item.Do you offer gift cards? We do not have BTC gift cards, but specific store gift cards are available through retailers.Where are the restrooms located? Restrooms are located at entrances A (by Target) and C (by Kay Jewelers). This includes family restrooms.Is the mall wheelchair accessible? Yes. To borrow a wheelchair please contact security at (201) 845-7999. Are there elevators and/or escalators? Yes, the elevators are available at entrances 2, 3, 5, 6, A, B, and C. Escalators can be found near H&M, Saks Off Fifth, and Kay Jewelers.Are pets allowed? No, only service animals are permitted in the mall. We do not allow animals on escalators.Is there free Wi-Fi? Yes, the mall offers complimentary Wi-Fi.Are there ATMs in the mall? Yes, they are located near the children’s play area and behind the escalator near Kay Jewelers.Is there a phone charging station? NoWho do I contact for leasing inquiries? For long term leasing opportunities please contact 844-614-4114. For short term leasing and kiosk opportunities contact specialtyleasing@uedge.com.Is there mall security? Security is on duty 24 hours a day, 7 days per week and can be reached at (201) 845-7999. More information including the mall’s code of conduct can be found on our Security page.